Privacy Policy
At Home Hospitality Services Pvt. Ltd. • Last Updated: September 2026
At Home Hospitality Services Pvt. Ltd. ("AtHome Apartment Hotel", "we", "our", or "us") respects individual privacy and is committed to protecting the personal information you share with us through our website, booking engines, contact forms, and recruitment channels.
1. Information We Collect
We collect personal data only when necessary to provide hospitality services, process reservations, answer inquiries, or evaluate employment applications. This includes:
- Reservation & Contact Details: Name, email address, telephone number, billing address, arrival/departure dates, and room preferences when you submit an enquiry or make a booking.
- Government Identification: Required at check-in (Aadhaar, Passport, Driving Licence, Voter ID, or Visa details for foreign nationals) in compliance with local police and statutory reporting mandates.
- Career & Recruitment Data: Resumes/CVs, employment history, qualifications, cover letters, and contact information submitted via our Career application portal or direct email.
- Technical & Browsing Data: IP address, device information, browser type, referral URL, and aggregated page interaction metrics gathered via standard cookies and analytics tools.
2. How We Use Your Information
Your personal data is processed strictly for legitimate operational and business purposes:
- To confirm, manage, and service your room reservations and extended stay arrangements.
- To respond to customer support requests, rate queries, and event inquiries submitted via our contact forms.
- To process candidate applications, schedule interviews, and evaluate qualifications for open hotel positions.
- To comply with legal obligations, tax filings, and law enforcement requirements under Indian law.
- To enhance website functionality, security, and user experience.
3. Handling of Form Submissions & Resumes
Enquiries & Booking Requests
Contact information entered into our contact, booking enquiry, or callback forms is routed securely to our front office and reservations team solely to answer your questions and assist with your stay.
Career Applications & Resume Files
Curriculum vitae (CVs) and personal information uploaded via our Career portal are accessible only to authorized Human Resources and hotel management personnel. Career application files are retained for up to 12 months for active and prospective hiring cycles, after which they are securely purged unless candidate consent is renewed.
4. Third-Party Service Providers & Processors
We do not sell, rent, or trade your personal information. We may share information with trusted third-party service providers who assist us in operating our services under strict confidentiality agreements:
- Payment Gateways: Online transactions are handled through secure, PCI-DSS compliant processors (such as Razorpay). We do not store sensitive payment card details or PINs on our servers.
- Property Management & Booking Systems: Verified hospitality management systems used to facilitate reservation records and billing.
- Legal & Regulatory Authorities: Where required by applicable Indian legislation, court summons, or regulatory inspection.
5. Cookies and Web Analytics
Our website uses session and analytical cookies to recognize returning visitors, remember user preferences, and compile anonymized aggregate traffic statistics. You can configure your web browser to decline cookies, although some interactive features of our booking and inquiry portal may function with reduced convenience.
6. Data Security & Retention
We implement comprehensive managerial, technical, and physical security measures to safeguard your personal data against unauthorized access, accidental loss, alteration, or disclosure. Guest registration and billing records are retained for the duration mandated by Indian taxation, commercial, and tourism regulatory requirements.
7. Your Rights & Data Requests
You have the right to request access to the personal data we hold about you, request corrections to inaccurate records, or ask for deletion of your personal data where statutory retention obligations do not apply. To submit a data request or withdraw consent, please contact our administrative team at reservations@athomehyd.com.
8. Contacting Us
For any questions, clarifications, or privacy-related requests, please contact our registered office:
At Home Hospitality Services Pvt. Ltd.