Reservation & Hotel Policies
AtHome Apartment Hotel, HITEC City, Hyderabad
Thank you for choosing AtHome Apartment Hotel. Please review our reservation, check-in, and house policies outlined below.
Check-In
- Standard check-in time is 12:00 noon.
- Check-in before standard time is subject to room availability upon arrival.
- For early morning check-in, reserving the previous night at the applicable full-day room rate is recommended to guarantee room readiness.
Check-Out
- Standard check-out time is 12:00 noon.
- Late check-out requests before 6:00 PM are subject to room availability and a late check-out charge of 50% of the applicable room rate.
- A full-day room charge will apply for any check-out after 6:00 PM, subject to room availability.
General Hotel Policies
No-Show Policy
In case of a no-show, the entire booking amount will be forfeited and no refund will be issued.
Smoking Policy
All guest rooms, suites, and indoor corridors are strictly non-smoking.
Visitor Policy
Non-registered visitors are not permitted in guest rooms or suites at any time. Visitors may be received in the lobby.
Triple Occupancy & Extra Beds
An extra rollaway bed or mattress will be provided for triple occupancy bookings at applicable rates.
Identification Proof Required
All adult guests must present original government-issued photo identification at check-in. Accepted IDs include Aadhaar Card, Driving Licence, Voter ID Card, and Passport. Foreign nationals must present an original passport and a valid Indian visa. PAN cards are not accepted as valid proof of identity under local hospitality regulations.
Couples & Local Guests
Local residents and unmarried couples are not permitted to check in. Check-in may be declined if acceptable proof of relationship or valid non-local identification is not provided at arrival.
Damage Accountability
Any damage caused to hotel property, furniture, or fixtures by guests during their stay will be the sole financial responsibility of the primary guest on the reservation. The hotel reserves the right to charge appropriate repair or replacement costs.
Gala Dinner Supplement
A mandatory Gala Dinner supplement applies for stays spanning New Year's Eve. These charges are applicable per guest and must be settled directly at the hotel.
Guest Room Usage Policy
- Storing combustible, hazardous, or contraband items in guest rooms or suites is strictly prohibited. The possession or use of narcotics, banned substances, or illegal drugs under Indian law is not tolerated.
- Items such as commercial gambling equipment, high-powered speakers causing public disturbance, hookahs, firearms, weapons, and flammable materials are strictly prohibited on the premises.
- Guests must not engage in or permit any unlawful activity, including violations under the Telangana Gaming Act, Narcotic Drugs and Psychotropic Substances Act, or Immoral Traffic (Prevention) Act.
- Any unlawful activity detected on hotel premises will be reported immediately to the Telangana Police without exception.
Cancellation & Refund Policies
• Cancellation policies vary depending on the booked room category, promotional offers, and rate plans selected at the time of reservation. Please refer to your booking confirmation voucher for exact terms.
• Approved refunds will be processed within 7–10 working days to the original mode of payment.
• In the rare event of an inadvertent technical error resulting in inaccurate pricing, description, or availability on our website, we reserve the right to correct the reservation or provide a full refund of any advance payment received.